Overview
Our policy lasts 7 days. If 7 days have gone by since you received your package, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tag(s)
We accept returns for:
We will accept returns for below items:
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Wrong item shipped
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Wrong size shipped from order made.
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Huge discrepancies of measurement from size chart of the said item.
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Obvious production defect.
To complete your return, we require a receipt or proof of purchase.
We will not refund:
We will not accept returns for below items:
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Any item not in its original condition, damaged or missing any parts of it not due to our error.
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Any item that is returned more than 7 days after delivered
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Any original tags were removed.
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Cloths that have been washed.
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Promotions item as such have discounted price over 25%.
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Stock clearance sale.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wajieibrahim.com
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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
All purchases made ARE NOT EXCHANGEABLE or modified once payment are made.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@wajieibrahim.com.my and send your item to:
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Wajieibrahim
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16 JALAN JAMBU 4, TAMAN KOTRA MASAI, 81700, PASIR GUDANG
JOHOR DARUL TAKZIM, MALAYSIA
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.