Customer Care

CUSTOMER SUPPORT

We're here to assist you before, during, and after your order. Whether you need help with your booking, have a question about your shipment, or want to clarify any policies, our team is just a message away.

Our Terms & Conditions outline how we operate, what to expect from your custom or ready-made order, and your rights as a customer. Please take a moment to review them before placing your order.

You can contact us anytime via email at contact@wajieibrahim.com or WhatsApp us at +60197730243. Our team will respond within 24 hours during business days.

CUSTOM BOOKING

These terms and conditions apply to all customers that book our on-line custom-made booking services trough Wajie Ibrahim official website.
A fix price of RM 100 is the fees to set an appointment for your online meeting session with our designer. It is limited to a one session only. This fees are not the final price for your custom-made clothing.
However this booking fees will be deducted from your final agreed price.
Note: The booking fees are non-refundable.

Cancellations must be made at least One day before your scheduled session. If not, or if you miss the appointment after our contact attempts, the booking will be treated as a 'No Show' and the fee is non-refundable.

Yes, rescheduling is allowed up to Two times only. After that, you'll need to make a new appointment and pay a new booking fee.

Yes. Due to the personalized nature of our designs, all custom couture orders are final sale and non-refundable once production begins.

SHOP POLICY

You have 7 days from delivery to request a return for eligible items. Items must be unused, unwashed, in original packaging, and returned with a receipt. Custom orders are not eligible for return.

We accept payment via:

Credit/Debit cards (Visa, MasterCard)
Online banking
Atome pay
Cash (in-store only)

Yes. Sale items over 25% off, clearance stock, or promotional items are considered final sale and cannot be returned.

Please check your payment method and billing details. If the issue persists, contact us at contact@wajieibrahim.com for help resolving the issue.

SHIPPING

Ready-made items are shipped within 3–5 business days after payment confirmation. Custom orders follow a different production timeline and will ship once completed.

Shipping times depend on your location. Local orders typically arrive in 3–7 business days, while international deliveries may take longer.

We’re sorry! Please contact us with your order number and photos (if applicable). We'll investigate and resolve it as soon as possible.

If your package is undeliverable due to an incorrect address or missed delivery, you may need to cover re-shipping costs. Please ensure your address is accurate at checkout.

We offer standard and express shipping, with tracking provided. Shipping fees will be calculated at checkout based on your location.

First, check your tracking link. If it’s delayed or showing no updates, contact our support team at contact@wajieibrahim.com and we’ll assist you further.

RETURNS

Returns are accepted for eligible ready-made items within 7 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds are offered for items with production defects, wrong sizes shipped (not based on customer measurement errors), or incorrect items sent. Please see our full return policy for details.

Final sale items include:

Custom-made pieces
Washed or altered items
Sale/Clearance items
Items returned after 7 days

Email us at contact@wajieibrahim.com with your order number and reason for return. We’ll guide you through the next steps.

Once your return is received and inspected, approved refunds will be processed within 7–10 business days. It will be credited to your original method of payment.